Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Contact Information: Name, phone number, email address, and postal address
• Vehicle Information: Make, model, year, registration number, and VIN
• Location Data: Real-time GPS location when requesting services
• Payment Information: Payment method details (credit/debit cards, UPI IDs, digital wallets) and billing address for transaction processing
• Authentication Information: Phone number for account verification and OTP-based authentication
• Service History: Details of services requested, completed, and rated

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App interactions, pages viewed, time spent, and features used
• Technical Data: IP address, browser type, cookies, and log files
• Location Data: Precise or approximate location through GPS, Wi-Fi, and cellular data

1.3 Information from Third Parties

• Payment processors (for transaction verification)
• Social media platforms (if you choose to link your account)
• Background check providers (for mechanic verification)
• Analytics and advertising partners

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process service requests, dispatch mechanics, and facilitate roadside assistance
• Real-Time Tracking: Enable location tracking of mechanics and service providers
• Payment Processing: Complete transactions and prevent fraud
• Communication: Send service updates, confirmations, and customer support messages
• Service Improvement: Analyze usage patterns and improve our platform
• Safety and Security: Verify user identities, prevent fraud, and ensure platform security
• Marketing: Send promotional offers, newsletters, and service updates (with your consent)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with mechanics, towing companies, and other service providers necessary to fulfill your service requests, including name, phone number, vehicle details, and location.

3.2 Business Partners

• Payment processors and financial institutions
• Insurance companies (with your consent)
• Vehicle manufacturers and dealerships (for warranty services)
• Analytics and advertising partners

3.3 Legal Requirements

We may disclose your information to comply with legal obligations, court orders, government requests, or to protect our rights, property, and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure Socket Layer (SSL) technology for payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage with encryption at rest
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent for data processing
• Object: Object to certain types of data processing

To exercise these rights, contact us at privacy@drivefixit.in.

6. Location Data

We collect precise location data to provide roadside assistance services. You can control location permissions through your device settings. Please note that disabling location services may limit certain features of our app.

Location data is collected only when the app is in use or running in the background with your permission. We retain location history for service quality and safety purposes.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Provide personalized content and advertisements
• Analyze website traffic and user behavior

You can control cookies through your browser settings. However, disabling cookies may affect functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and archives

After account deletion, we may retain certain information in anonymized form for analytics and business purposes. Service records may be retained for up to 7 years for legal and regulatory compliance.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@drivefixit.in.

10. Third-Party Links

Our website and app may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Sending an email notification to registered users
• Displaying an in-app notification

Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: