Key points
A quick summary. The full wording in each section is what applies.
- What we collectYour contact, vehicle, location and payment details, and how you use the app.Section 1
- Who we share it withMechanics and towing partners who handle your request, plus the others listed here.Section 3
- Your rightsAsk for a copy of your data, correct it, delete it or opt out of marketing.Section 5
- Your locationWhy we need it, and how to control it in your device settings.Section 6
- Questions or concernsEmail or call us about your data or this policy.Section 13
Drive Fixit Private Limited ("Drive Fixit," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance services, website, and mobile applications.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect information that identifies, relates to, or could reasonably be linked with you, including:
- Contact Information: Name, phone number, email address, and postal address
- Vehicle Information: Make, model, year, registration number, and VIN
- Location Data: Real-time GPS location when requesting services
- Payment Information: Payment method details (credit/debit cards, UPI IDs, digital wallets) and billing address for transaction processing
- Authentication Information: Phone number for account verification and OTP-based authentication
- Service History: Details of services requested, completed, and rated
1.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Data: App interactions, pages viewed, time spent, and features used
- Technical Data: IP address, browser type, cookies, and log files
- Location Data: Precise or approximate location through GPS, Wi-Fi, and cellular data
1.3 Information from Third Parties
- Payment processors (for transaction verification)
- Social media platforms (if you choose to link your account)
- Background check providers (for mechanic verification)
- Analytics and advertising partners
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process service requests, dispatch mechanics, and facilitate roadside assistance
- Real-Time Tracking: Enable location tracking of mechanics and service providers
- Payment Processing: Complete transactions and prevent fraud
- Communication: Send service updates, confirmations, and customer support messages
- Service Improvement: Analyze usage patterns and improve our platform
- Safety and Security: Verify user identities, prevent fraud, and ensure platform security
- Marketing: Send promotional offers, newsletters, and service updates (with your consent)
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Customer Support: Respond to inquiries, resolve disputes, and provide assistance
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We share information with mechanics, towing companies, and other service providers necessary to fulfill your service requests, including name, phone number, vehicle details, and location.
3.2 Business Partners
- Payment processors and financial institutions
- Insurance companies (with your consent)
- Vehicle manufacturers and dealerships (for warranty services)
- Analytics and advertising partners
3.3 Legal Requirements
We may disclose your information to comply with legal obligations, court orders, government requests, or to protect our rights, property, and safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data transmission
- Secure Socket Layer (SSL) technology for payment processing
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data storage with encryption at rest
- Employee training on data protection and privacy
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Receive your data in a structured, machine-readable format
- Withdraw Consent: Withdraw previously given consent for data processing
- Object: Object to certain types of data processing
To exercise these rights, contact us at help@drivefixit.in.
6. Location Data
We collect precise location data to provide roadside assistance services. You can control location permissions through your device settings. Please note that disabling location services may limit certain features of our app.
Location data is collected only when the app is in use or running in the background with your permission. We retain location history for service quality and safety purposes.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain business records and archives
After account deletion, we may retain certain information in anonymized form for analytics and business purposes. Service records may be retained for up to 7 years for legal and regulatory compliance.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at help@drivefixit.in.
10. Third-Party Links
Our website and app may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website and app
- Sending an email notification to registered users
- Displaying an in-app notification
Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Drive Fixit Private Limited
Email: help@drivefixit.in
Phone: +91-93195 55976
Address: India
For urgent privacy concerns, please mark your communication as "Privacy Request" for priority handling.
Compliance Statement
Drive Fixit is committed to complying with applicable data protection laws, including:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011